Terms & Conditions

Car booking:

To book a car you can call +7 (7172) 77-99-90, 28-71-51, + 7 701-539-80-62 or make reservation by email europcarkaz@gmail.com

If you plan to rent a car in EUROPCAR Kazakhstan, we advise you to do this in advance.

Rate conditions:

Rates include insurance against damage and theft with the "franchise", insurance third party liability and VAT. Rates does not include the cost of fuel.

"Franchise" - the amount of tenants liability, in which he is responsible for Europcar in case of damage or stealing of the car.

At the time of rental start-up Europcar blocks decurity deposit on clients card, which includes the amount of rent a car and bail.

Standard one-day rate entitles you to use the car for 24 hours. If you exceed that period by more than 59 minutes, the regular rate for a standard one-day will be charged for every other day for car rental in full. Minimum term of car rental for 24 hours.

In case returning the car ahead of the contract rental period, Europcar will recalculate total price for the use of the Customer in accordance with the rates in full.


The payment for car rental service is performed only with the help of bank cards Visa, MasterCard, American Express, Diners Club International, JCB. We do not accept Visa Electron and MasterCard Elecronic bank cards. The cost for car rental and deposit are blocked at the time of signing the contract for car rental in rubles at the rate of 75 rubles per 1 Euro.

Customer Responsibility:

Customer Responsibility is limited to the franchise in case of car damage or stealing.

We recommend to wash the car before returning to rental point for convinient damage fixation.

Europcar company is doing everything possible for customer convenience. If for any reason, the Customer can not return the car in time to the representative of Europcar, the client must remember that he is responsible for the car until its transfer to the representative of Europcar.


Security deposit for the car during the rental period depends on the class of selected vehicle. The amount of margin blocked on the credit card and is unlocked when you return the car running and all the Terms and Conditions of the Rental Agreement.

Required documents:

The client must have a presence car's driver's license and passport at the moment of pick-up. Driving experience must be at least 2 years.

Age limit:

The minimum age for driving a car - 21 years.

Airport tax:

If the Customer takes or return the vehicle at the airport, airport tax is charged at � 30 for the entire term of the rental.

Additional driver:

If necessary Customer can include additional driver to rental agreement. Service cost - � 4 per day.


When the vehicle is returned with less fuel than indicated in the Rental Agreement, an extra charge for refueling in the amount of 1 � per 1 liter of gasoline will bw caused. The Client is fully liable for the damage the vehicle damage resulting from the use of low-quality gasoline or gasoline from other types.